Support & onboarding

You won’t be left to figure it out on your own.

Putting your print shop online is a big move, and the question every owner asks is fair: what happens when I get stuck? With Print-Flow 360 you have a help center to read, chat and email to reach real people, and guided onboarding — with free migration help — to get you live in days, not months.

Free 14-day trial · No credit card · No coding · Free migration

app.printflow360.com/jobs
New

#1024 · Flyers

#1025 · Banners

In production

#1019 · 500 cards

#1021 · T-shirts

Proofing

#1014 · Posters

Done

#1009 · Stickers

#1011 · Mugs

Live 3D preview

Ways to get help

Three ways to reach us — pick whatever is fastest for you.

Read it yourself, type a quick question, or send the details and get a proper answer back. However you like to work, there’s a path that fits.

Help center

Step-by-step guides and how-tos for every part of the platform — connecting your domain, adding products, setting up pricing, publishing your store, and running orders. Read it anytime, no waiting.

Email support

Stuck on something specific? Email our support team and a real person who knows the product gets back to you. Send a screenshot, describe what you are trying to do, and we will walk you through it.

Live chat

During business hours, open the chat in the corner of your screen for quick answers to setup questions. Outside hours, leave a message and we pick it up the next business day — nothing falls through the cracks.

What to expect

Response times that grow with your plan.

Every plan includes the help center, email, and chat — no separate support fee, no per-ticket charge. Higher plans add priority response, free migration, and phone support. These are the times we aim for.

Solo Shop

$39/mo

Help center · Email · Chat

Email answered within 1 business day

Everything you need to set up and run your store, with help when you want it.

Growing Shop

Most popular

$99/mo

Help center · Email · Chat · Free migration

Priority email, typically same business day

Guided onboarding and free migration help to get you live faster.

Multi-Location

$249/mo

Everything in Growing Shop · Phone support · Dedicated onboarding

Priority support with a dedicated onboarding contact

Hands-on help and phone support for larger or multi-store operations.

Response times are targets we work to, not a contractual guarantee. Live chat is the fastest way to a quick answer during business hours.

Onboarding & migration

Guided from sign-up to your first order.

You don’t start with a blank screen and a manual. Print-Flow 360 walks you through setup in order, helps you bring over what you already have, and checks in along the way — so getting live feels like following a path, not solving a puzzle.

yourshop.printflow360.com
YourShop
ProductsDesignQuoteCart · 2

Design it. Order it. Done.

Live 3D preview · instant pricing

Start designing

Business cards

from $19

Custom t-shirts

from $12

Posters

from $8

Stickers

from $5

Flyers

from $29

Mugs

from $11

1

A guided first day

From the moment you sign up, the app walks you through the essentials in order: connect your domain, add your first product, set how it is priced, and publish your store. You always know what to do next.

2

Free migration help

Switching from another tool or off spreadsheets? On Growing Shop and Multi-Location we help you move your products, pricing, and customers over — so you start with your shop, not a blank screen.

3

A welcome that checks in

After you start, we follow up at the right moments — a welcome to get you going, a nudge to add your first product, and a mid-trial check-in — so you are never left wondering whether you are on the right track.

4

Real people behind it

Guided setup does not mean you are handed off to a bot and forgotten. When the guides do not cover your situation, email or chat reaches a person who knows print and knows the platform.

Good to know

“What if I get stuck?” — answered.

If your question isn’t here, email us or book a demo and ask directly — a real person will answer.

You have three ways to get unstuck: the help center has step-by-step guides for every part of the platform, live chat answers quick questions during business hours, and email support connects you to a real person for anything bigger. Most setup questions are answered the same day or the next business day.

Put your print shop online — in days, not months.

Branded store, design studio, 12 pricing strategies, and B2B accounts — on a 14-day free trial. No credit card, no setup fee.

Free 14-day trial · No credit card · No coding · Free migration