Support & onboarding
You won’t be left to figure it out on your own.
Putting your print shop online is a big move, and the question every owner asks is fair: what happens when I get stuck? With Printmio you have a help center to read, chat and email to reach real people, and guided onboarding - with free migration for our founding 100 - to get you live in days, not months.
14-day free trial after approval · No credit card · $0 setup · We set it up with you
Ways to get help
Three ways to reach us - pick whatever is fastest for you.
Read it yourself, type a quick question, or send the details and get a proper answer back. However you like to work, there’s a path that fits.
Help center
Step-by-step guides and how-tos for every part of the platform - connecting your domain, adding products, setting up pricing, publishing your store, and running orders. Read it anytime, no waiting.
Email support
Stuck on something specific? Email our support team and a real person who knows the product gets back to you. Send a screenshot, describe what you are trying to do, and we will walk you through it.
Live chat
During business hours, open the chat in the corner of your screen for quick answers to setup questions. Outside hours, leave a message and we pick it up the next business day - nothing falls through the cracks.
What to expect
Response times that grow with your plan.
Every plan includes the help center, email, and chat - no separate support fee, no per-ticket charge. Higher plans add priority response, free migration, and phone support. These are the times we aim for.
Solo Shop
For the owner-operator
Help center · Email · Chat
Email answered within 1 business day
Everything you need to set up and run your store, with help when you want it.
Growing Shop
Our recommendationFor a shop with a team
Help center · Email · Chat · Free migration
Priority email, typically same business day
Guided onboarding and free migration help to get you live faster.
Multi-Location
For multi-store operations
Everything in Growing Shop · Phone support · Dedicated onboarding
Priority support with a dedicated onboarding contact
Hands-on help and phone support for larger or multi-store operations.
Response times are targets we work to, not a contractual guarantee. Live chat is the fastest way to a quick answer during business hours.
Onboarding & migration
Guided from sign-up to your first order.
You don’t start with a blank screen and a manual. Printmio walks you through setup in order, helps you bring over what you already have, and checks in along the way - so getting live feels like following a path, not solving a puzzle.
A guided first day
From your first login, the app walks you through the essentials in order: connect your domain, add your first product, set how it is priced, and publish your store. You always know what to do next.
Free migration help
Switching from another tool or off spreadsheets? Free migration is part of our founding-100 offer - on any plan, we move your products, customers and price lists across with you at no extra cost. After the founding group, migration help is included on Growing Shop and Multi-Location.
A welcome that checks in
After you start, we follow up at the right moments - a welcome to get you going, a nudge to add your first product, and a mid-trial check-in - so you are never left wondering whether you are on the right track.
Real people behind it
Guided setup does not mean you are handed off to a bot and forgotten. When the guides do not cover your situation, email or chat reaches a person who knows print and knows the platform.
Good to know
“What if I get stuck?” - answered.
If your question isn’t here, email us or book a demo and ask directly - a real person will answer.
See it running on your products.
A 30-minute screen share built around how your shop quotes, proofs and prints. We approve every founding shop personally and set it up with you - no credit card, no setup fee.
14-day free trial after approval · No credit card · $0 setup · We set it up with you